Reservations are required
Reservations can be made online or by calling Wilderness Tours at 1.888.723.8669 with VISA/Mastercard/Amex/Visa-Debit. E-transfers are also accepted with minimum booking/payment 7 days in advance of arrival. A 50% deposit is required to confirm your trip reservation with the balance due 30 days in advance of arrival (Wilderness Tours will automatically charge your credit card). Reservations within 30 days of your trip require full payment with the reservation. Full refunds are issued only if trip cancellation notice is received more than 30 days prior to the trip date. No refunds or alternate dates will be issued within 30 days of trip date without cancellation insurance. We accept “walk on” business if space is available.
Keener Program:This policy does not apply to our Keener program, all Keeners must apply in advance, Keener balance payments are due and non-refundable 120 days prior to the trip date. 85% is refundable until 120 days prior to the trip date.
Programs and Rates
Programs, rates and offerings are subject to change without notice.
Rafting times are subject to change, day trips will be emailed updated confirmations. Multi day trips will be confirmed at the time of check in.
Group Rates and Discounts and Coupons
You raft free when bringing a group of 12 rafting e.g. a group of 12 has 11 paid spots and 1 free, a group of 24 would have 22 paid spots and 2 free and so on for larger groups. All coupons must be identified at time of booking in order to be eligible for the discount. The coupon will also need to be mailed to Wilderness Tours or provided at Reception for the discount to be applied to the account.
Gift Certificate Purchases
All gift certificates are a final sale. The paid cash value of the gift certificate never expires. Any discount gift certificates purchased have expiration date, but paid value never expires. Discounted gift certificates cannot be combined with any other discounts. Online reservations paid with a discounted gift certificate where another discount has been entered, the discount will be removed.
A participation agreement must be signed for all members of your party who are not only rafting but staying on site. This is also our online check in procedure and needs to be complete online before arrival using this link.
Cancellation Protection and Cancellation Insurance
Full trip refunds are issued only if cancellation notice is received more than 30 days prior to trip date. No trip refunds are issued within 7 days of trip without cancellation insurance, which must be purchased at time of reservation and is redeemable only in the event of illness, accident or bereavement and requires medical documentation. All cancellation insurance purchased is a final sale.
Note that cancellation insurance is not available on discounted gift certificates or trips that indicate non-refundable as part of the sale information.
It covers you for an unexpected illness, accident or family bereavement with a 3rd party certificate such as a doctor’s note.
For our larger accommodations including Lake House, Log Cabin, Beach House, London House, and Manor, $100 of the deposit amount is immediately non-refundable in the event the reservation is cancelled at any time.
|30 Days+ Before Your Arrival||7-29 Days Before Your Reservation Date||Less Than 7 Days Before Arrival|
With Cancellation Insurance
Guest Receive a full refund less any non-refundable deposits on large units
Guests Receive a refund less the value of the Cancelation Insurance and any non-refundable deposits on large units
Guests do not receive a refund or credit
Without Cancellation Insurance
Guest Receive a full refund for all activities but any non-refundable deposits on large units
Guest receive a rain check less:
Guests do not receive a refund or credit
OKS Keeners cancellation is 85% of the deposit if cancelled more than 120 days prior and full payment is due at 120 days prior to arrival. After 120 days the full amount is non-refundable other than for those who have purchased the cancellation insurance. It covers you for an unexpected illness, accident or family bereavement with a 3rd party certificate such as a doctor’s note.
UAV’s or photography drones are not permitted on any of Wilderness Tours’ properties without prior written permission.
Safety and Liability
While no experience is necessary, we insist you be in good health and possess average swimming ability. Minimum age is 12 years and minimum weight is 41 kg (90 lbs) for High Adventure rafting. Minimum age is 5 years and minimum weight is 23 kg (50 lbs) for Gentle Family rafting. Although we spare no effort to ensure a safe experience, we can assume no responsibility for your safety or loss of personal equipment. In the activities we provide, an element of risk is inherent and beyond human control. A signed liability release is required of all participants and a parent/guardian release for minors (under 18). A copy of our release may be obtained in advance. See above PARTICIPATION AGREEMENT.
For those with a medical condition who are not sure if this activity is suitable for them please consult with your physician.
Gratuities and Tipping
Like any service industry employee, our staff appreciates a tip for outstanding performance. As a general rule, most guests tip about 15%.
Envelopes are provided in the main building with a drop box for tipping guides.
Are welcome provided they pay the “Park Pass” and sign our participation agreement. For your protection, no one is allowed on to the Wilderness Tours grounds without being a registered guest, completing a participation agreement and wearing a wrist band.
Reception is open until 9pm daily and later on Thursday & Friday evenings. Late arrivals renting accommodation will be escorted to their unit by security. Late arriving campers will camp near the entrance in our late arrival area and move to their assigned site in the morning.
Packages include all appropriate meals from a set menu with a large salad bar. There is a vegetarian alternative at every meal even on the river and special meals to accommodate allergies are available if pre-booked as part of the reservation. Our dining facility is licensed serving a good selection of beer, wine and spirits. Kids meals are available on family packages. Location of meals is at the discretion of Wilderness Tours.
Drinking is not permitted before or during your trip. Anyone who is drinking or appears to be even slightly intoxicated before the trip will be denied participation. Refunds or alternate dates will not be given. Our restaurant is licensed; alternatively guests are permitted to bring along alcoholic beverages for personal enjoyment at their campsites or cabins. Public intoxication is not permitted and those who appear intoxicated must remain in their cabin or tent. For your safety, glass bottles are not permitted.
Photos & Video Service
Souvenir photos & videos are available for most trips. We do sell photos and videos, sundries, snacks, paddling gear, First Aid supplies, batteries, caps, T shirts, sweatshirts, windbreakers, sandals, shorts, eyeglass holders, souvenirs, sunscreen, ice & waterproof cameras.
Sorry, pets are only permitted on Paddler’s Haven Campground, but Service Animals are welcome.
A quieter camping experience in a secluded semi wooded location is available on request for those seeking a more restful end to their day. Please indicate when reserving.
Valuables are your responsibility and should locked out of sight in your vehicle or in our coin lockers. Always lock your vehicle and your trip leader will ensure your keys are safeguarded while you are on the river..